Basic Call Management
Whatever the nature of your business, there are services to
enable cost-effective and flexible communication.
From the simple to the sophisticated, Vodafone has a range
of services to meet your communication needs.
Call Barring
It's simple to control phone expenditure and keep unwanted
usage to an absolute minimum.
Call Holding/Waiting
It can be frustrating to be on or take a call only to miss
a more important one. But with Call Waiting you will never
miss a vital call again.
Answering Services
No matter how good your company's products are, customers
lose interest if your service isn't up to scratch.
One of the most important elements in a good support service
is the quality of reception that customers get when they call.
- How long is the caller kept waiting?
- Are they greeted by a human voice
or by a machine?
- Is the greeting friendly and respectful?
- Are they transferred correctly and
promptly?
With Vodafone's professional answering
services, your business can give the right answers to all
of these questions.
Call Reception
Your company may be too small to make taking on a receptionist
cost-effective, but it may need occasional extra call-handling
capacity. In this situation Vodafone's Call Reception can
help.
With Call Reception your calls are
answered by a professional operator rather than a recorded
message, 24 hours a day, 365 days a year. Messages are returned
to you by phone call, pager, text message, fax, e-mail or
call transfer. To find out more about how this flexible service
can benefit your business, call 07699 391499 (calls are charged
at local rate).
Calling Line Identity
To answer or not to answer is no longer the question. With
Calling line Identity the number of the person calling is
shown on your display, allowing you to prioritise which calls
to take and which ones to deal with later.
Call Divert
When you are expecting an important call you need to make
sure it has every chance of reaching you - wherever you are.
RespondPlus
You're waiting for a crucial call that's coming direct to
your mobile from an important client, but you're also needed
in a meeting in two minutes.
With RespondPlus, you can have that call answered by a professional
operator rather than a recorded message.
Simply call our RespondPlus team on
07663 700900 and an operator will set up a greeting using
your personal and your company name.
The next time you need a call answered, dial *122# and RespondPlus
will take over.
An operator will send a text message to your phone with details
of any calls taken. Dialling #122# will turn RespondPlus off.
